Keeping you, our colleagues and other patients safe

We are proud to be supporting the NHS in its response to the COVID-19 pandemic by providing additional capacity to treat non COVID-19 patients.

COVID-19 has meant that across all areas of our lives we are having to do things differently. Our hospital has also made changes to keep everyone safe while continuing to care for those who need us most.

Please note that if you or someone within your household have any symptoms of COVID-19 such as a new cough, loss of taste or smell or a high temperature, you do not attend the Treatment Centre. You should remain at home until your symptoms have passed to avoid any risk to other patients and staff.

Here are some of the measures we’ve put in place to help ensure everyone’s safety:


We have increased our cleaning routines and removed some ‘high touch point’ equipment such as vending machines and water dispensers.

Hand washing is one of the most important ways for us all to reduce the spread of the virus. All colleagues and patients are required to practice good hand hygiene; we have regular hand wash stops, and guidance on how to wash your hands effectively is visible throughout our building. We have also increased the number of hand sanitising dispensers available.

Social distancing

In order for our colleagues and patients to be able to maintain social distancing we have made some important adjustments to our hospital, including; new signage indicating where to sit, stand or walk while social distancing from others, as well as screens to provide a safety barrier between our patients and colleagues. In our waiting rooms we’ve repositioned furniture so that those waiting to be seen can keep a safe distance.

Additionally we are limiting the number of people who are able to enter our building and are exercising a strict hand washing policy, with colleagues and patients wearing appropriate levels of protection at all times. Where possible we have introduced one-way systems.

Virtual assessments

To help reduce the number of people coming to and from our building, we have introduced virtual appointments which mean your assessment can take place via video call or telephone so that you don’t need to leave home unless it’s necessary. We have made the process simple and intuitive to follow so that you can use it with ease. A translator or chaperone can even join the conversation too.

If you aren’t able to have a virtual consultation, that’s not a problem; where necessary we can still book face to face appointments. Please just discuss your options with our patient booking team.

COVID-19 testing

For patients, our COVID-19 testing takes place in line with the latest guidance and our teams will contact you before any appointments if a test needs to be taken. We have a strict process for arrival too, with patients also required to isolate prior to coming for surgery. You will be given comprehensive guidance on how and when to isolate once your surgery is booked.

As healthcare workers our colleagues are eligible for the same testing as NHS colleagues and anyone who shows symptoms of COVID-19 is tested without delay. If they test positive for COVID-19 they are sent home to self-isolate in accordance with national guidance.

Personal Protective Equipment (PPE)

To help ensure we remain a COVID-19 free location – and in line with the latest government advice – patients are required to wear their own non-medical face coverings when visiting us. This can be a mask, scarf or any other fabric face covering that covers your mouth and nose while allowing you to breathe comfortably. If you are unable to provide a face covering from home you will be given a face mask on arrival.

When you come to see us you may notice that some of our colleagues are wearing Personal Protective Equipment (PPE) such as face masks, aprons or gloves. While this will look strange, please don’t be alarmed; this is to keep everyone safe and means you will be much better protected against the virus.

No visitors

Unfortunately we are unable to accept any visitors to our inpatient wards as we need to limit the number of people in our buildings to ensure social distancing. We understand this will be difficult for many of our patients and rest assured that our colleagues will be doing all they can to make your stay with us as comfortable and relaxed as possible. You are still able to bring in your personal devices, such as a mobile phone or tablet, to help you keep in touch with loved ones.

If you are being collected after your time with us and that person needs details of your discharge and any follow up care, a colleague will escort you to them and explain everything they need to know from outside the building.

Needing assistance?

If you are being escorted to the Treatment Centre, we ask please that your escort should stay in the car and if possible you should check in at the main reception on your own. If you do rely on assistance in order to move safely, then no more than one person may accompany you to the reception desk. Our friendly colleagues will be on hand to help you from reception onwards.

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With three routes to treatment, you can trust us to ensure your personal needs are met:

NHS referral
All NHS patients benefit from short waiting times at Will Adams hospital. Ask your GP for a referral.

Find out how to get referred.

Pay for yourself
You can pay for treatment directly and benefit from prices up to 30% lower than other private providers.

Explore Paying for Yourself.

Private medical insurance
We now provide treatment for insured patients. Contact your insurer to find out about your options.

Learn more.